At PositivelyHealthyLifestyle, we strive to provide you with high-quality products and exceptional customer service. We understand that there may be instances where you need to return a product or request a refund. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returns and refunds, ensuring a fair and transparent experience for both you and our business.
1. Returns Eligibility
We accept returns for physical products purchased from our website within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:
- The product must be in its original, unused, and undamaged condition.
- All original packaging, tags, and accessories must be included.
- Proof of purchase, such as an order number or receipt, is required.
2. Initiating a Return
To initiate a return, follow these steps:
a. Contact our customer support team at email@example.com or call us at [insert phone number] to request a Return Authorization (RA) number. Please provide your order number and a description of the reason for the return.
b. Once you receive the RA number, securely package the product along with all original accessories and documentation. Write the RA number on the outside of the package.
c. Ship the package to the following address:
[Your Address] Mumbai [Pincode]
3. Return Shipping Costs
You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective product). We recommend using a trackable shipping method to ensure the safe return of the product.
4. Inspection and Processing
Upon receiving your returned product, we will inspect it to ensure it meets the eligibility criteria stated in section 1. Once the inspection is complete, we will notify you of the approval or rejection of your return.
a. Approved Returns: If your return is approved, we will initiate a refund to your original payment method. Please allow up to [number of days] for the refund to be processed and reflected on your account.
b. Rejected Returns: If your return does not meet the eligibility criteria, we will notify you of the reason for rejection. You may choose to have the product returned to you at your expense.
6. Product Exchange
If you wish to exchange your product for a different size or variant, please follow the return process outlined above. Once your return is approved, you can place a new order for the desired product on our website.
7. Contact Us
If you have any questions or need assistance with the return process, please contact our customer support team at firstname.lastname@example.org or call us at [insert phone number]. We’re here to help!
This Refunds and Returns Policy is subject to change, and the latest version will always be available on our website. Your use of our website and purchase of our products implies your acceptance of this policy.